Refills

[Lash Out! Administrator]

[glow=red,2,300]Here's one for everyone:[/glow]
How long are you allowing for Refills?
What do you charge?
What do you do?

[lashesbyfm]

How long are you allowing for Refills?
1 hour.

What do you charge?
£50 or £1 per lash.

What do you do?
Clean up, remove dodgy lashes, clean tape back existing extensions and then reapply. Sometimes it feels like I'm doing a new set!

[Bonnie]

How long are you allowing for Refills?
I allow 1 hour and 15 mins for a lash fill.

What do you charge?
I am now charging $150 for a set and I allow 2 1/2 hours.
My Lash fills cost $60

What do you do?
For a lash fill, I Take off any make up
Tape down the bottom lashes
Use disposable mascara wand to remove any lashes that are almost off
Cut any extensions off at the base if they have grown out to the end
Apply protein remover
and then put on the extensions

[lashleigh]

What do all of you do when you have a client come in for a refill with mascara all gunked all over their natural lashes and extensions? How do you remove it all without destroying all of the GOOD extensions that are remaining?

[Lash Out! Administrator]

I've only had one client like that, and I fired her.
She was using a Napoleon paste eyeliner, which coated her lashes with black gunk, similar to shoe polish. It was quite disgusting I litteraly had to scrape the goo off with my tweezers, as no make up remover was doing the job in getting the stuff off. She really liked the Tammy Baker look!

I would spend nearly 20mins just cleaning her lashes before I started and of course, she didn't want to pay more for my time It got to the stage where she needed a new full set, just to undo the damage done by her makeup.

So, I told her 'nicely' that due to work commitments and other clients I would ONLY spend ONE HOUR on her lash fill (like normal). If I have to spend more time removing her old make-up, then she would have less lashes applied. I gave her a choice -

[glow=red,2,300]Start again, apply a new full-set & stop using the makeup she was applying
OR
find someone else to do your lashes[/glow]
I didn't want to put my name and reputation on the line and have a client with gunky lashes advertising MY work

The outcome: She called to cancel her appointment and never rebooked. I must admit, I wasn't sad to see her go either!

What we need to do, is educate our clients that the more stuff they put on their lashes (like mascara), the more lashes they are likey to loose when they clean it off. If you retail the Correct Mascara (that comes off effortlessly with water) , it isn't such an issue. Then its a matter of retailing and using a good makeup remover that is compatible with eyelash extensions that is not oil or lanolin based. I believe that if you take pride in your work, you will want your client to keep that look. It's not a sales pitch - your honestly caring for their maintenance of your work and Their appearance.

Lash Out! Lashes has just developed our own makeup remover (liquid) which is compatable with eyelash extenisons and gets off water based mascara beautifully We have been selling the Eye makeup remover WIPES, for those clients that do not wear mascara, but just want to take off any foundation, eyeshadow and eyeliner around their eyes.

Personally, I think when you start using the thicker 0.20 lashes, instead of 0.10 & 0.15's -
most of your clients (like mine) never use their mascara again!

[eyecandy]

Good on you Tam, nobody needs clients like that. What a painful situation to find yourself in. Its no wonder you were glad to see her go. By the way, the makeup wipes have been selling like hotcakes in the salon - the clients love them.

[lashesbyfm]

I hate it when a client comes with gunky lashes .... a mixture of make up and sleepy dust .... I find it's easier to take them all off and start again than fiddle around. I did this last week and spent over an hour cleaning the lashes, I swore I'll never do that again!

Fx

[lashesbyfm]

Here's a question:

How long do you leave the extension in .... ie, how much growth before you remove?

[Lash Out! Administrator]

After I have prepared the eyes for application, I use a mascara spoolie to take off any danglers. I run my tweezers through the lashes and remove anything that is 1/2 on.
After ensuring that all the lashes are securely bonded I then start the application of extensions.

Sometimes Catagen are in the resting stage for a very long time.
When I find a lash like that and it has grown out heaps (telescopic lashes I call them), I isolate the lash and cut the natural lash - where the extension starts.
Obviously, this makes the natural lash shorter, so then I apply a much shorter extension on that natural lash. Its quicker and easier to do this, than having to use the glue remover/primer IMO.

[lashesbyfm]

At what length do you do that ... 2mm, 3mm or longer?

[Lash Out! Administrator]

mmm...I'm not sure exactly how much it has to grow out before I cut the natural lash.
I usually do it by eye. If I think its long enough to lash - I cut it off. I have REALY fine pointed scissors especially for this purpose. If the newly cut natural lash is about 3mm long, I'll apply a shorter extension on it as short as 6 or 7mm.

The problem (which is a good thing) is that Flash Lash Adhesive bond is so strong, that most of the lashes grow out, before they fall/shed off.

I tried using the glue remover on them at first, but there were so many lashes that had grown out, that it became a mess and was way too time consuming.

[supremelash]

Hello,

I am new here
I also wanted to ask about refills....cause some of my clients wait so long (sometimes over 4 weeks) most of them have grown out a lot so what do you do?
I remove the ones who are not "lookable" anymore and the apply refill....
as one said it seems like doing a whole new set..
but when has the time come to say to your client remove them all and apply new set or is this not done?
greetings and happy to be here!great place

[Lash Out! Administrator]

If your clients are waiting over 4 weeks for a fill, then I charge them for an extra 15 mins of my time on top of the cost of the refill. If you find yourself unable to give them an extra 15mins, then I get them to come back the next week to fill them up some more. If the client comes in with only 2-4 lashes on each eye, I tell them they need to rebook for a full-set.

[lusciouslashes]

I can't believe you would cut someones natural eyelashes shorter instead of taking off the grown out extension! If that lash bond breaks down and falls off they will be left with stumpy lashes. I think it is better to not apply extensions to baby lashes in the first place unless you have a noticable gap - and in that case you would put a shorter lash on so that as it grows out it only comes to the length of the other extensions.

[Lash Out! Administrator]

Feb 24, 2010 14:52:43 GMT -5 lusciouslashes said:

I can't believe you would cut someones natural eyelashes shorter instead of taking off the grown out extension! If that lash bond breaks down and falls off they will be left with stumpy lashes. I think it is better to not apply extensions to baby lashes in the first place unless you have a noticable gap - and in that case you would put a shorter lash on so that as it grows out it only comes to the length of the other extensions.

What I posted:
If the newly cut natural lash is about 3mm long, I'll apply a shorter extension on it as short as 6 or 7mm. The problem (which is a good thing) is that Flash Lash Adhesive bond is so strong, that most of the lashes grow out, before they fall/shed off.
I tried using the glue remover on them at first, but there were so many lashes that had grown out, that it became a mess and was way too time consuming.

My opinion on Your opinion:
1. I cut only the ONE lash that has grown out extremely long.
2. Because our Flash glue is so good -The Lash Bond does NOT break down!
3. Using a glue remover is effective but time consuming. Especially if its only one or two lashes.
4. Yes, baby lashes should be avoided. But once the natural lash has been cut, I immediately re-apply another one in a VERY short length. As the above post that I originally said....I'll use a shorter extension on it as short as 6 or 7mm